Claim services are the heartbeat of an insurance company. At MGen we purpose to deliver a seamless and stress free service. Claims services are undertaken through the clients’ appointed insurance broker or directly where there is no intermediary involved.
MGen maintains adequate liquidity within its investment programme to meet day-to-day claim settlements and the claims service is constantly being reviewed to achieve policyholder satisfaction
Motor vehicle repair work is undertaken by a selected group of motor vehicle repairers.
For non-motor claims both local and foreign based professional loss adjustors may be appointed and the company employs an in-house motor assessor for efﬁcient handling of motor claims. An adjustor appointed by the reinsurers will assess more complicated claims both in size and nature.
Claims will be paid in the shortest possible time after receipt of all the required documentation.